Infragistics Forums

Hi

I´m currently maintaining an old solution that is using the Infragistics 2005 Volume 3 edition. I am aware of that an upgrade for this solution is needed but I still have one problem that we have to resolve to keep the solution running :)

 This is a outlook like application which adds emails into a service request system. The user can view it's email by clicking inbox, sent items etc. in the UltraWebTree and then select a specific email in the UltraWebGrid.

This has been working fine until recently when some users (not all, I've seen some fail but others succeed) reported the email not being processed. I realized that there is 2 javascript errors at the left bottom saying:

• Line 1149 char 17 Error: Access is denied
• Line 22 char 4 Object expected

Now these users can click the rows in the UltraWebGrid but nothing gets selected and therefore nothing happens.

 This solution is executing on a local intranet so the users are all running the same version of IE (No other browsers are involved) and same OS

 The application pool is being runned by the NetworkService user

Hello, 

Thanks for writing and for the detailed description of the problem. Unfortunately it is very hard to from this information what really is going on. Access Denied is a rare javascript error, which most typically occurs when you try to access another domain from the client-javascript code (for security reasons, you can reference only the originating domain). So, is there something in your setup that requests external resources in some way?

Also, I do recommend requesting this URL with FireFox, because FireFox typically gives much more meaningful error message (often spot on), and can reveal additional details. FireFox will also show the exact lines that produce the error (especially if you have the FireBug plug in installed) - so this may help even further.

Thanks for the reply.

Since the user is view-ing an email which might contains external references that could result in an access denied error. I'm still not convinced about that though :)

 I think the Object not found error is causing this problem, basically when the a line in the UltraWebGrid is selected then it is coloured. It only gets coloured the first time a row is clicked, after that nothing happens when a row is clicked. I don't get this problem with the UltraWebTree so I was thinking that there might be a bug in the grid ?

Thank for the Firefox tip, I will check that out and add more information to this bug later on.

Could this be an IIS setup issue with the application pool or security measures there ? or something related to certains clients internet explorer security settings ? Any wild ideas that I might try out ;)